How do I file a complaint?

We advise you to first report complaints to us by emailing at info@beekeepershop.com. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur. It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This is possible when your complaint is not yet being handled elsewhere. This ODR platform can be found at http://ec.europa.eu/odr.