I'm not satisfied with my order, what should I do?

If you are not satisfied with the item(s) purchased, we find that very unfortunate! But if the product is not what you expected, you may return it to us. You have the right to cancel your order up to 60 days after receipt, without giving any reason. We would of course like to know the reason for the return so that we can improve our service and possibly offer advice.

After cancelling, you have 60 days to return your product. You will then be credited the full order amount (including shipping costs already paid if the entire order is returned). The cost of returning the product from your home to the web store is your responsibility. If you use your right of withdrawal, the product must be returned to the Beekeepershop in The Netherlands with all supplied accessories and, if reasonably possible, in its original condition and packaging. To use this right, please contact us at info@beekeepershop.com.

We will then refund the due order amount within 14 days after the registration of your return, provided that the product has been received back in original condition. You may also choose to receive a voucher instead of a transfer to your bank account.

You can express your dissatisfaction and initiate a return via the contact page, by sending an email to info@beekeepershop.com, or by making a phone call our phone number: +31 6 220 830 90.
In short, if it's not right, you get your money back.