Want to know the exact rules regarding your purchase? Read our Terms and Sales conditions section so you understand our obligations and your rights. If you have questions, feel free to ask us.

Terms and Conditions of Beekeepershop, part of Apis International B.V.

Table of Contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Costs in case of withdrawal

Article 8 - Exclusion of the right of withdrawal

Article 9 - The price

Article 10 - Conformity and warranty

Article 11 - Delivery and execution

Article 12 - Duration transactions: duration, termination, and extension

Article 13 - Payment

Article 14 - Complaints procedure

Article 15 - Disputes

Article 16 - Additional or different provisions

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or profession;
Day: calendar day;
Duration transaction: a transaction involving a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable medium: any tool that enables the consumer or the business to store information directed to them personally in a way that future consultation and unaltered reproduction of the stored information is possible.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Model form: the model withdrawal form that the business provides and that a consumer can fill out when they want to exercise their right of withdrawal;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling products or services, using one or more means of distance communication;
Technology for distance communication: means that can be used for concluding a contract, without the consumer and entrepreneur being in the same room.

Article 2 - Identity of the entrepreneur

Apis International B.V., Beekeepershop.com;

Address for correspondence: Brandenburglaan 8, 4333BZ Middelburg, The Netherlands

Telephone number: +31(0)622 083 090

Email address: info@beekeepershop.com

Company registration number: 62607170

VAT identification number: NL854884956B01

Article 3 - Applicability

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract that has been realized and orders between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is reasonably not possible, before the distance contract is concluded, it will be indicated that the General Terms and Conditions can be viewed at the entrepreneur's premises and they will be sent to the consumer as soon as possible at no extra cost.
If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these General Terms and Conditions will be made available electronically to the consumer in such a way that the consumer can easily store it on a durable medium. If this is reasonably not possible, before the distance contract is concluded, it will be indicated where the consumer can view the General Terms and Conditions electronically and that they will be sent electronically or otherwise to the consumer at no extra cost upon request.
If in addition to these General Terms and Conditions, specific product or service conditions are also applicable, the second and third paragraphs shall apply and in the event of conflicting terms, the consumer can always rely on the applicable provision that is most favorable to them.
If one or more provisions in these General Terms and Conditions at any time are wholly or partially void or destroyed, the contract and these terms will remain in place and such provision will immediately be replaced by a provision that approaches the original as closely as possible.
Situations that are not regulated in these terms and conditions should be assessed according to the spirit of these terms and conditions.
Uncertainties about the explanation or content of one or more provisions of our terms should be explained according to the spirit of these General Terms and Conditions.

Article 4 - The Offer

If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and amend the offer.
The offer contains a full and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, they are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications data in the offer are indicative and cannot give rise to compensation or the dissolution of the contract.
Images at products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
Every offer contains such information that it is clear for the consumer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:
the price including taxes;
any costs of delivery;
the manner in which the contract will be concluded and which actions this requires;
whether or not the right of withdrawal applies;
the method of payment, delivery, or execution of the contract;
the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
the level of the rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
whether the contract will be archived after the conclusion, and if so, how it can be consulted by the consumer;
the way in which the consumer can obtain information about the actions they require to conclude the contract before concluding it, and about the languages in which, besides Dutch, the contract can be concluded;
the codes of conduct to which the entrepreneur has subjected himself and the way in which the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in the case of an extended transaction.

Article 5 - The Agreement

The agreement, subject to the provisions of paragraph 4, is concluded at the moment the consumer accepts the offer and meets the corresponding conditions.

If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm the receipt of the acceptance of the offer electronically. As long as the confirmation of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic data transfer and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate safety measures.

The entrepreneur may, within legal frameworks, gather information about the consumer’s ability to fulfill their payment obligations, as well as all facts and factors necessary for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the contract, he is entitled to refuse an order or request or to attach special terms to the execution.

The entrepreneur will provide the consumer with the following information, written or in such a manner that the consumer can store it in an accessible way on a durable medium, with the product or service:
a. the address of the entrepreneur's establishment where the consumer can make complaints;
b. the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about warranties and existing service after purchase;
d. the data included in article 4 paragraph 3 of these conditions unless the entrepreneur has already provided this information before the execution of the agreement;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.

In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

Every agreement is entered under the suspensive conditions of sufficient availability of the respective products.

Article 6 - Right of Withdrawal

Upon delivery of products:

When purchasing products, the consumer has the option to dissolve the contract without giving any reasons for 30 days. This cooling-off period commences on the day following the receipt of the product by the consumer or a pre-designated representative made known to the entrepreneur in advance.
During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to ascertain the nature, characteristics, and functioning of the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wants to utilize his right of withdrawal, he is obliged to inform the entrepreneur within 30 days after receiving the product. The consumer must inform the entrepreneur using the model form or by email. After expressing his desire to use the right of withdrawal, the consumer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for instance by means of a proof of dispatch.
If the consumer has not made it known that he wishes to use his right of withdrawal or has not returned the product to the entrepreneur after the periods mentioned in paragraphs 2 and 3, the purchase is a fact.
Upon delivery of services:

When services are provided, the consumer has the option to dissolve the contract without giving any reasons for at least 30 days starting from the day of entering into the agreement.
To exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.

Article 7 - Costs in case of withdrawal

If the consumer exercises his right of withdrawal, the maximum cost of return shipping will be borne by the consumer.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible but no later than 14 days following cancellation and only if the product has already been received back by the merchant or conclusive proof of complete return can be submitted.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur can exclude the following products from the right of withdrawal but only if the entrepreneur clearly stated this exclusion in the offer, or at least in good time before the contract was concluded:

Exclusion of the right of withdrawal is only possible for products:

a. that have been created by the entrepreneur in accordance with the consumer's specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. that can spoil or age quickly;
e. whose prices depend on fluctuations in the financial market over which the entrepreneur has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal;
h. for hygienic products of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

a. concerning accommodation, transport, restaurant business, or leisure activities to be carried out on a specific date or during a specific period;
b. whose delivery has begun with the consumer's explicit consent before the end of the cooling-off period;
c. concerning betting and lotteries.

Article 9 - The Price

During the validity period mentioned in the offer, the prices of the products and/or services will not be increased, except for price changes due to changes in VAT rates.

Notwithstanding the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. These fluctuations and the fact that any quoted prices are target prices will be stated in the offer.

Price increases within 3 months of the conclusion of the contract are only allowed if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only allowed if the entrepreneur has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to cancel the contract with effect from the day on which the price increase starts.

The prices included in the offer of products or services include VAT.

All prices are subject to print and typographical errors. No liability is accepted for the consequences of print and typographical errors. In the case of print and typographical errors, the entrepreneur is not obliged to deliver the product according to the erroneous price.

Article 10 - Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the existing legal provisions and/or government regulations on the date the contract was concluded. If agreed upon, the entrepreneur also ensures that the product is suitable for other than normal use.
A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the contract.
Any defects or wrongly delivered products must be reported in writing to the entrepreneur within 14 days after delivery. The products must be returned in their original packaging and in new condition.
The warranty period provided by the entrepreneur corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
o The consumer has repaired and/or processed the delivered products himself or has had them repaired and/or processed by third parties;
o The delivered products have been exposed to abnormal conditions or otherwise carelessly handled or have been handled contrary to the instructions of the entrepreneur and/or on the packaging;
o The inadequacy is wholly or partly the result of regulations that the government has issued or will issue regarding the nature or the quality of the materials used.

Article 11 - Delivery and Execution

The entrepreneur will take the greatest possible care when receiving and in executing product orders, and in assessing requests for the provision of services.
The place of delivery is the address that the consumer has made known to the company.
With due observance of what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but no later than 30 days unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot be executed or only partially, the consumer will receive notification of this no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the contract without costs and is entitled to possible compensation.
In the event of termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible but no later than 14 days after termination.
If delivery of an ordered product proves impossible, the entrepreneur will strive to provide a replacement item. At the time of delivery, it will be reported in a clear and comprehensible manner that a replacement item is being delivered. The right of withdrawal cannot be excluded with replacement items. The cost of a possible return shipment will be borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the time of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 - Duration Transactions: Duration, Cancellation, and Extension

Cancellation

The consumer can cancel a contract that has been entered into for an indefinite period and that extends to the regular delivery of products (including electricity) or services at any time subject to agreed cancellation rules and a notice period of no more than one month.
The consumer can cancel a contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services at the end of the definite period subject to agreed cancellation rules and a notice of no more than one month.
The consumer can cancel the agreements mentioned in the previous paragraphs:
o at any time and not be limited to cancellation at a particular time or in a particular period;
o at least in the same way as they were entered into by him;
o always with the same cancellation period as the entrepreneur has stipulated for himself.

Extension

A contract that has been entered into for a definite period and that extends to the regular delivery of products (including electricity) or services may not be automatically extended or renewed for a fixed duration.
Notwithstanding the previous paragraph, a contract that has been entered into for a definite period and that extends to the regular delivery of daily, news and weekly newspapers and magazines may be automatically extended for a fixed period of a maximum of three months, if the consumer can cancel this extended contract at the end of the extension with a notice period of no more than one month.
A contract that has been entered into for a definite period and that extends to the regular delivery of products or services may only be automatically extended for an indefinite period if the consumer can cancel at any time with a notice period of one month and a notice period of three months if the contract extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.
A contract with a limited duration for the regular introduction of daily, news and weekly newspapers and magazines (trial or introductory subscription) will not be automatically continued and will end automatically after the trial or introductory period.
Duration

If a contract has a duration of more than one year, the consumer may cancel the contract at any time with a notice period of no more than one month, unless the reasonableness and fairness oppose cancellation before the end of the agreed duration.

Article 13 - Payment

Unless otherwise stipulated, the amounts owed by the consumer should be paid within 7 working days following the beginning of the cooling-off period as referred to in Article 6 paragraph 1. In the case of an agreement to provide a service, this period begins after the consumer has received the confirmation of the agreement.
The consumer has the duty to inform the entrepreneur promptly of any inaccuracies in the payment details provided or stated.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs announced to the consumer in advance.

Article 14 - Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint according to this complaints procedure.
Complaints about the execution of the agreement must be described fully and clearly within 7 days to the entrepreneur, after the consumer has noticed the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint is expected to require a longer processing time, the entrepreneur will respond within the 14-day period with a receipt notice and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved in mutual consultation within a reasonable time or within 3 months after the submission of the complaint, a dispute that is subject to the dispute resolution.

Article 15 - Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law. This also applies if the consumer resides abroad.
The Vienna Sales Convention does not apply.

Article 16 - Additional or Different Provisions

Additional or different provisions from these general terms and conditions may not be to the consumer's detriment and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.